>> We offer our team the best <<

• Medical, Dental and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Position Summary: The Health Engagement Specialist will be responsible for handling incoming requests for home care services and managing all client change in condition (CIC) calls from the direct care staff. Responsible for vetting and quoting opportunities for private pay as well as coaching and training direct care staff on the CIC process and reports. The Specialist will have regular ongoing communication and status updates with Agency Directors as well as Operational leaders.

Schedule: Fully Remote (hours likely 9 to 5:30 or 9:30 to 6)

Essential Duties:

• Receive incoming calls from potential new clients in all markets and for all brands
• Relay information about available services and programs
• Ability to qualify and advance lead to 'conversion ready' status by identifying the client’s needs
• Work closely with sales force, external referral partners and branch managers regarding call activity and new leads
• Maintain, follow up and track referrals
• Contribute to census and revenue growth
• Receive and document CIC calls from direct care staff
• Review and verify CIC reports from EVV and other electronic systems, perform follow up as necessary
• Evaluate CIC information for additional follow up
• Relay CIC information to payer care managers, physicians, internal operations or other interested parties
• Conduct competitive surveys and mystery shops
• Perform quality assurance calls
• Maintain a high degree of confidentiality at all times due to access to sensitive information
• Maintain regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follow all Medicare, Medicaid, and HIPAA regulations and requirements
• Abide by all regulations, policies, procedures and standards
• Perform other duties as assigned

Performance Responsibilities:

• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in continuous quality improvement
• Represents the organization professionally at all times

Position Requirements & Competencies:

• Associates Degree or the equivalent required; Bachelor’s Degree preferred
• Two years’ experience in customer service, marketing and/or inside sales
• General knowledge of home care and home health; knowledge of managed home healthcare preferred
• Strong communication skills and interpersonal skills
• Solid computer proficiency in Microsoft Office including Excel and web based application
• Ability to complete tasks in a multi-phased, fast paced environment
• Committed to exceptional customer service and meeting customer needs

To apply via text, text 7334 to 334-518-4376

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